The Open Source community can be mean
I’ve talked a bit about my problems with OSS as an outsider. Martijn Faassen wrote a great post about his problems with it from the inside: How to Handle Ideas. It’s an informative, lucid post about improving the ways the open source community receives ideas and criticisms, written by an insider.
Even outside of the open source community, it is useful to read and remember his advice and ideas, as they’re useful ways to handle incoming suggestions and criticisms for any internal project you work on.